24/7 Technical Support
We monitor all Transac ATMs 24-hours a day, 365 days a year. Our primary focus is on customer service and support.
Each ATM has our toll-free number prominently displayed, so customers can easily contact us with any ATM issues or questions. Help Desk personnel are available 24/7 to resolve issues.
Our ATMs self-diagnose and alert our Technical Support team instantly with any problems – from bill jams to low-cash levels. Many of these issues can be repaired remotely without a site visit, but if the issue cannot be resolved remotely, we will dispatch a member of our technical team.
Special Events
Transac has fully mobile, wireless ATMs available for your special event. Whether it be a street fair, concert, beer garden or sporting event, our self-sufficient, fully insured mobile units are available throughout southwestern British Columbia.
Make your special event as successful as possible and provide your customers with easy access to a nearby ATM.
Web Monitoring
To request access to Transac’s client reporting, CONTACT US.
WEBMON is the ATM industry’s most advanced web based monitoring and management tool that shows real time terminal status of an ATM, providing you with:
- Up to the minute ATM Terminal Status
- Real Time display of Cash Positions
- View Terminal Status through a PDA or a Blackberry
WEBMON enables you to view your ATM status in real time; concise and informative reports are just a click away.
Easy exportable reporting formats within WEBMON enable users to:
- Download Reports
- Define Reports
- Customize Reports
- Print Reports
Plan Options
Transac offers a number of different options to help meet our clients’ ATM needs. Whether you are looking to purchase, lease or revenue share an ATM, Transac has the ability to create a program that is right for you. Even if you already own an ATM, Transac can provide maintenance, support and bank processing to ensure your ATM stays profitable. Select from the following plan options:
Ownership Plan:
This plan offers our clients the opportunity to purchase or lease a Transac ATM at our distributor’s price. The client is responsible for the day-to-day operation of the ATM, including supplying and loading of the cash. Transac will supply the bank processing, monitoring and complete maintenance of the machine, for the life of the processing contract. As the owner, you receive the full amount of the surcharge.
Partnership Plan:
If you want the benefits of having an ATM on your premises but don’t want the risk involved with purchasing or leasing a machine, then Transac has the solution. Transac will supply and install an ATM, and provide all of the bank processing and maintenance of the machine. The client would be required to load the cash, provide a dedicated telephone line and an electrical outlet. This plan also allows the client to share in the profits generated by the surcharge without the need of any capital investment.
Turn-Key Plan:
This is a complete turn-key ATM solution that enables the client the opportunity to enjoy the benefits of ATM placement without the residual of risk. Transac will install an ATM on your premises and then be responsible for its day-to-day operation, at not cost of you. The only requirement of the client is to provide space to Transac. Minimum transactions required.
Processing Plan:
Do you already own an ATM? Transac can provide you with service, maintenance and transaction processing for your ATM.
